HISTORY
The Ombudsman Program is governed by the federal Older Americans Act and by the South Carolina Omnibus Adult Protection Act. The South Carolina Department of Aging administers the statewide program through ten regional offices located throughout the state. There is no cost for services provided by the Ombudsman Program.

What does the Long-Term Care Ombudsman do?

• Investigates and works to resolve problems or complaints affecting long term care residents.
• Identifies problem areas in long term care facilities and advocates or mediates for change.
• Provides information and referrals regarding long-term care program and related services.
• Promote resident, family, and community involvement in long term care.
• Educates the community about the needs of long-term care residents.
• Coordinates efforts with other agencies concerned with long term care.
• Visits long term care facilities to talk to residents and monitor conditions.
• Educates residents, their families, and facility staff about residents’ rights and other issues.    
• Empower residents to advocate for their rights and resolve their complaints.

Types of Issues an Ombudsman Can Handle?

• Residents' Rights
• Quality of Care
• Abuse, Neglect, and Exploitation
• Transfers and Discharges

Who Can Call the Ombudsman?

• Residents of Long-Term Care facilities
• Friends and relatives of residents
• Facility staff members
• Community members and others concerned about the welfare of residents in long-term care facilities.

How to File a Complaint?

To file a complaint in Beaufort, Colleton, Hampton, or Jasper counties, please call 843-473-3955 or email lcogombudsman@lowcountrycog.org

 
 Zoe Perpall   Jenifer Jackson
         Kristy Douglas

 

                                                        

Banner Photo: Penn Center II by Timothy Brown