We appreciate your interest in employment at the Lowcountry Council of Governments (COG). Lowcountry COG is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Lowcountry COG will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Please see below for our opening positions.
Information & Referral/Assistance Specialist
Posted August 10, 2023 | August 30, 2023
The Aging Department is hiring an Information & Referral/Assistance Specialist.
Under limited supervision, serves as an Information & Referral/Assistance Specialist to provide information regarding, or referrals to, agency services, human services and providers, and long-term living supports and services to coordinated assigned programs.
Duties include, but are not limited to, performing office duties and customer service functions, receiving and responding to calls and emails, assessing client needs, identifying appropriate resources, providing information regarding and referrals to health and human service providers and organizations, communicating with supervisor, other employees, clients, third party service contractors, outside agencies, the public and other individuals as needed to coordinate work activities, and reviewing status of work exchange information or resolve problems. Position will also perform public relation duties by serving as a resource for community in regards to agency and other services and programs, and attending local meetings, events, health fairs, and other events as assigned.
Additional duties include coordinating Legal Program by screening applicants, providing program details, benefits, and requirements, referring to contractor, processing payment requests for services rendered, and reconciling billing statements. Position will also coordinate Minor Home Safety Repair Program by preparing, sending, and processing applications, sending award letters, and preparing, submitting, processing, and reconciling supply lists, purchase orders, invoices, and other budget and financial documentation.
This position will require the completion and maintaining of the Certified Information and Referral Specialist-Aging/Disabilities (CIRS-A/D) from Alliance of Information & Referral Systems (AIRS) within 15 months of hire date. Interested candidates must possess and maintain a valid South Carolina driver’s license and may be required to obtain and maintain other certifications as deemed necessary by management.
Must be able to attend various meetings and workshops that may require some overnight travel and may work after-hours and weekends as required. Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all LCOG or departmental policies, practices, and procedures necessary to function effectively in the position.
Minimum and Additional Requirements:
Bachelor’s Degree in Social Services, Human Services, or a related field required; supplemented by two years of experience in customer service, resource specialist, public relations, or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
This is a grade 8 position with starting salary of $42,333.
If you are interested in applying for this position, send a cover letter and resume to the Area Agency on Aging Director, Letisha N. Scotland, at Lscotland@lowcountrycog.org by 5:00 PM on Wednesday, August 30, 2023.
*A full position description is available, upon request. To request a copy of the full position description, please email Lscotland@lowcountrycog.org.
Banner Photo: Pond Lily by Stephanie Rossi